FAQ's

Frequently Asked Questions (FAQs) – Albury House Interiors

Why Choose Albury House Interiors?

Albury House Interiors is a UK-based luxury homeware brand offering curated decor, statement furniture, and premium accessories. Our collections combine modern and classic styles with a focus on quality craftsmanship and timeless design. From decorative pieces and lighting to refined furniture and styling items, we provide everything you need to elevate your home. Rooted in over 20 years of expertise from Chordal Green, a bespoke joinery manufacturer, we are proud to offer expert-designed homeware for homes across the UK. We ensure fast UK delivery, secure online ordering, and a carefully curated range of luxury homewares.

Orders

1. How can I place an order?
You can easily place an order online via our website. For special requests or trade orders, please email us at info@alburyhouseinteriors.com.

2. Do I need an account to place an order?
No, you don’t need an account to place an order. If you are interested in opening a trade account, please email info@alburyhouseinteriors.com.

3. What payment methods do you accept?
We accept a variety of payment methods for your convenience:

  • PayPal
  • Apple Pay
  • Clearpay
  • Visa, MasterCard, Diners Club, Discover, Maestro, Union Pay, and American Express cards

  • Google Pay

4. How do I use a promo code?
You can apply your promo code during checkout. Simply enter your code in the 'Discount Code or Gift Card' box, and the discount will be applied to your order.

5. How do I order using a gift voucher?
To use your gift voucher, enter the unique code in the 'Discount Code or Gift Card' box during checkout. The gift card amount will be deducted from your total.

Delivery

1. How long will my delivery take?
Delivery times vary based on stock availability. If an item is in stock at our showroom, it typically arrives within 2-3 days. Otherwise, it can take 7-10 days. Please contact us for precise delivery times before placing your order.

2. Can I track my order?
Yes! Once your order has been dispatched, you’ll receive an email with a tracking number to monitor your delivery’s progress.

3. My delivery has arrived damaged; what can I do?
If your order arrives damaged, please refer to our Returns Page for information on how to report the issue and initiate a return or exchange.

4. Do you offer free delivery?
Yes, we offer free delivery across the UK for all products.

5. Do you offer next-day delivery?
If you need next-day delivery, please contact us as early as possible, and we will do our best to accommodate your request.

6. Which countries do you ship to?
Currently, we primarily ship to England, Wales, Scotland, and Northern Ireland. For overseas shipping inquiries, please contact us at info@alburyhouseinteriors.com.

Returns

1. What is the returns policy?
For details on how to return an item, please refer to our Returns Page.

2. How long does it take to receive my refund?
Refunds for damaged products are processed promptly. If you've returned an unwanted item, your refund will be processed once the goods are received. Your refund will appear in your original payment method within 3-5 working days.

Products

1. What products does Albury House Interiors offer?
Albury House Interiors offers a wide range of luxury homewares and free-standing furniture, including stylish vases, moss bowls, lighting, and statement furniture such as sofas, coffee tables, and wall art. Browse our extensive range of collections online at www.alburyhouseinteriors.com.

2. A product I want is out of stock, what can I do?
If a product is out of stock, please contact us via phone or email, and we’ll let you know when we are expecting it to be back in stock.

3. How can I get more information on a specific product?
For more information on any of our products, feel free to contact us via phone or email. We’ll be happy to assist you.

4. How can I stay updated on new products and promotions?
Follow us on Instagram and Facebook for regular updates on new arrivals and seasonal promotions. Don’t miss out—sign up for our newsletter to receive all updates directly in your inbox!

Contact

1. How can I contact you?
You can reach us through the following:

2. Do you have a showroom I can visit?
Yes, we have a showroom located in Matching Tye, Essex. We are situated near The Chequers pub Matching Green, and The Fox Inn pub Matching Tye.

3. How can I subscribe to your newsletter?
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